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Ready to learn the most important takeaways from Crucial Conversations in less than two minutes? Keep reading!
Why This Book Matters:
Crucial Conversations pinpoints the reasons that an everyday conversation can turn into an argument, helping you reshape how you communicate.
The Big Takeaways:
- How to navigate a sensitive conversation
- If Some conversations can turn from good to ugly quick; it’s essential to know why.
- Emotion reigns in high-tension conversations.
- With emotions peaked, conversations can soon turn into arguments.
- Be open and honest without having your defense up.
- It’s easy to want to keep your thoughts and opinions to yourself when a conversation is tense, but the more you share, the more there is to be understood.
- Remaining reasonable and focused on the outcome of the interaction can lead to a productive conversation.
- Letting your emotions lead the conversation can lead to anger and frustration, not solutions.
- Create an environment where everyone is comfortable to participate in the conversation.
- Discomfort can easily lead to “silence or violence.” Find a neutral place where both can speak freely.